We could not verify you
Your money is safe. You can still trade, but you cannot withdraw until you are verified.
Your selfie did not match your BVN photo
This often happens in poor light, with glasses, or when the BVN photo is many years old.
What happened
- Reason
- The selfie does not match the photo on your BVN record.
- Checked
- Thu 22 Oct · 16:06 WAT
- Tries left
- 2 of 3 today
Two ways forward
Take the selfie again
Use good light, look straight at the camera and take off glasses.
Upload an ID document
A photo of your NIN slip, voter's card, passport or driver's licence. A person on our team checks it, usually within 24 hours.
Think this is a mistake? Contact us