Contact us
Our support team replies every day from 08:00 to 22:00 WAT. Most WhatsApp messages get an answer within 10 minutes.
Stay safe
Watch and Win will never ask for your PIN, your password or a code we sent you. Do not share them, even with someone who says they work for Watch and Win.
Support
Give us your User ID so we can find your account quickly. The number and address are placeholders until launch. Outside our hours, leave a message and we reply from 08:00 WAT.
Send us a message
We reply to adaeze.o@example.com within 24 hours.
Making a complaint
If something went wrong, we want to put it right. To question a market result, message us within 72 hours of the result with the market, what you think is wrong and, if you can, a source.
-
Tell us what went wrong
Message us on WhatsApp or email complaints@watchandwin.example with your User ID and what you want us to do.
-
We confirm within 24 hours
You get a reference number and the name of the person handling your complaint.
-
Final answer within 14 days
We explain what we found and what we will do. If we need longer, we tell you why and when.
-
Not satisfied?
You can take your complaint to the Lagos State Lotteries and Gaming Authority (LSLGA). Complaints about your data can go to the NDPC.
Other contacts
- Complaints
- complaints@watchandwin.example
- Your data
- Data protection officer, dpo@watchandwin.example
- Office
- Watch and Win, Lagos, Nigeria. Full address to follow.
- Regulator
- Lagos State Lotteries and Gaming Authority. See Licence.
All email addresses are placeholders until launch.